Returns

Shipping and Returns

  1. The delivery time for goods without special conditions is 3-5 days.
  2. Due to situations where the product may be out of stock or the order is abnormal, the official reserves the right to finalize the sale of the product.
  3. 網路購物存有認知落差、選擇錯誤或其他問題，收到包裹後請先不要緊張，將商品外包裝和吊牌保存完好，並確認商品是否正確或有重大瑕疵。有意退換或客服相關問題請聯絡我們的Instagram或是使用Email: service@srved.co。
  • Return Note
    • Except for defects and wrong products received, [SRVED.] will fully bear the return/exchange freight. For other problems, the buyer must bear the freight.
    • Before shopping, please carefully compare product size specifications or contact the store for enquiry! If you are not within the scope of return/exchange due to preference, please know! – - Please apply for return/exchange within 7 days of receiving the goods and send them back. Overdue returns will not be accepted.
    • Please apply for returns/exchanges within 7 days of receiving the goods and send them back. Overdue returns will not be accepted.
    • Returns must be brand new products that have not been launched yet, with the tags intact and uncut, and the original invoice attached.
    • If you receive defective or wrong goods, please contact us directly. 
    • [SRVED.] Once the return is received and accepted, refunds will be made on Tuesday, the second week of every month. We will notify you when the refund is completed.
    • Because overseas return procedures are complicated and postage is expensive, [SRVED.] does not provide return/exchange services for overseas members.
    • When purchasing products, please carefully confirm the products before checking out, so as not to cause you any trouble. We also ask foreign members to be considerate.
  • If you encounter defects, please be sure to contact the official within 7 days of receiving the package. We will bear the freight and will handle it for you as quickly as possible. (If it exceeds 7 days and it is difficult to determine non-human defects, the processing effect will be limited and you will have to bear the freight yourself. Please forgive us.)
  • If the product is returned or canceled twice due to problems other than the product itself, or if the relevant circumstances are serious, this website will stop serving you.
  • If the product has been transferred, resold, etc. and the holder is not the original purchaser of the order, the official will not be able to accept returns, exchanges or defect processing.
  • If you have any questions about product details or are unsure about size selection, please feel free to ask us through the official website.
  • Don’t make impulse purchases.
    • Note 1: White clothing, underwear, accessories, socks, woolen hats and other products are based on hygiene considerations and cannot be returned or exchanged after sale.
    • Note 2: Since the product size data are all measured manually, the error range of 0-2cm is normal and is not a defect.
    • Note 3: The product color may have slight color deviation due to factors such as personal perception, indoor and outdoor lighting, and different color rendering of the monitors of computers, mobile phones, tablets and other products used. This is normal.
    • Note 4: Since the product is artificially made, thread ends and some loose threads, buttons that can be sewn back, very small stains, material that is not as expected, and special stitching (safety stitching/fixed pocket stitching) are not defects and cannot be returned or exchanged. Acceptance scope.
    • Note 5: If the order has entered the shipping process, it cannot be canceled. If you need to return the order, please contact the official according to the above process.